Returns and Exchange Policy

At Paw and Order, we want you to love what you ordered. If something isn't right, we're here to help. Please read our policy below before reaching out.

1. Returns

You may return eligible items within 7 days of receiving your order. To qualify for a return, items must be:

• Unworn and unwashed, where applicable
• In their original condition with all tags attached
• In the original packaging

Items that do not meet these conditions will not be accepted for return.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or discounted items
  
• Items that have been worn, washed, or damaged after delivery

3. Exchanges

We offer exchanges for a different size or colour, subject to stock availability. To request an exchange, please contact us within 7 days of receiving your order. If the requested item is not available, we will issue a store credit or refund.

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

1. Contact us via our Contact Us page within the applicable time frame.
2. Include your order number, the item(s) you wish to return or exchange, and the reason.
3. We will respond within 2–3 business days with further instructions.
4. Once your return is approved, ship the item(s) back to us. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.