Terms of service

Terms and Conditions

Welcome to Paw and Order. By accessing or using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General

These terms and conditions govern your use of the Paw and Order online store (pawandorder.co.za). We reserve the right to update these terms at any time without prior notice. Continued use of the site constitutes acceptance of any changes.

2. Orders

By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors or suspected fraudulent activity. You will receive an order confirmation via email once your order has been placed.

3. Pricing

All prices are listed in South African Rand (ZAR), we reserve the right to change prices at any time without notice. Prices at the time of purchase will apply to your order.

4. Shipping

We offer free shipping on all orders. Orders are typically delivered within 7–10 business days from the date of dispatch. Please note that delivery times are estimates and may vary due to factors outside our control, such as courier delays or public holidays.

We currently ship within South Africa only. Once your order has been dispatched, you will receive a tracking number via email.

5. Returns and Exchanges

If you are not satisfied with your purchase, please contact us within 7 days of receiving your order. Items must be returned in their original condition, unworn, and with all tags attached. We do not accept returns on sale items.

6. Privacy

We are committed to protecting your personal information. Your details will only be used to process your order and improve your shopping experience. We will not share your information with third parties without your consent, except where required by law.

7. Intellectual Property

All content on this website, including images, text, and logos, is the property of Paw and Order and may not be reproduced or used without our written permission.

8. Limitation of Liability

Paw and Order shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Contact Us

If you have any questions about these terms, please contact us through our Contact Us page.